9-11 Memorial and Museum
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9/11 Memorial and Museum tickets and tours

The 9/11 memorial is an inspiring and affecting experience no New York visitor should miss. It consists of two recessed waterfall pools set in the foo...

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9-11 Memorial and Museum tickets

No visit to New York is complete without experiencing the somber and poignant 9/11 Memorial & Museum. You’ll see: - The museum, with 110,000...

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Available in: English
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$ 28
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All access: 9-11 Ground Zero walking tour with 9-11 Museum and One World Observatory tickets

Join the all-access tour, which will begin with a 90-minute walking tour that covers St. Paul’s Chapel, the Firefighter’s Memorial Wall and ...

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Available in: English
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$ 109
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One World Observatory tickets and Ground Zero tour

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Manhattan tour: Statue of Liberty, Ellis Island, One World Observatory and 9-11 Memorial

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Ground Zero walking tour with One World Observatory tickets

Your tour will begin at St. Paul’s Chapel on Broadway. This site is considered to be the oldest public building still in use. During the 9/1...

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2 hours, 30 minutes
Available in: English
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$ 69
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One day New York City tour: walking, subway and ferry with optional One World Observatory upgrade

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Available in: English
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9-11 guided tour: Memorial and Museum tickets

Gain a deeper understanding of 9/11 and its legacy with the expert knowledge of a local guide. This respectful and insightful tour will intr...

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Available in: English
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$ 69
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Complete Lower Manhattan tour: Statue of Liberty, Ellis Island, 9-11 Memorial and Museum

As home to two of NYC’s most important sites – the Statue of Liberty & the 9/11 Memorial and Museum – Lower Manhattan is high on the priorit...

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Available in: English
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Good to know

It's mostly underground. The museum's entry ramp leads to a series of cavernous rooms extending 70ft deep to the former foundations of the World Trade Center.
It holds 10,000 artifacts, which include wrecked emergency vehicles, 911 phone calls, pictures and moving testimonies from victims, and media coverage from the event.
Queues are long (especially in summer) and it's wise to buy tickets in advance.
Tissue boxes have been strategically placed around the museum for a reason, prepare for an emotionally charged experience.
The use of cell phones is prohibited.
Arrive earlier than the time booked on your ticket as they're strict about the amount of people that can enter at one time. If you're late you might miss out.
It features major relics from Ground Zero, including the ‘Survivors' Staircase', used by many workers as they fled, the slurry wall that survived intact and became a symbol of resistance, and the ‘Last Column', which marked the end of the recovery period.
Security measures are strict and you'll be obliged to pass through a screening process of all your belongings.
Free films and talks on this subject are available, check the website for exact times.
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The inside story

The 9/11 memorial is an inspiring and affecting experience no New York visitor should miss. It consists of two recessed waterfall pools set in the footprints of the fallen twin towers, each pool surrounded by bronze plates featuring the names of those killed in the tragedy of 11 September 2001 (and the explosion of 1993).

Standing alongside a 30,000sq ft (2787sq m) pool, you watch water descend 30ft (9m) in gentle silver strands against a dark Virginia granite wall before disappearing out of sight into a smaller, deeper aperture. Your eyes are drawn constantly downwards, but then back up to the void in a reflective cycle. The memorial is aptly named “Reflecting Absence.”

Around the pools, 2,243 swamp white oaks have been planted to create a calm green space that will rise to 80ft (24m) and last up to 350 years. Among them, you’ll find the Survivor Tree, a callery pear that that was recovered burned and broken from the rubble with just one limb still alive. It lives on as part of the memorial: one of many poignant details that make this such an unforgettable spectacle.

9/11 Memorial Museum

The 9/11 Memorial Museum, located in the heart of the World Trade Center site, explores and documents the implications of the events of 9/11 through interactive technology, archives, narratives and a collection of artifacts.

One World Observatory

Visit the One World Observatory to admire panoramic views of New York City and to discover the city’s history through interactive art installations. Ride in the Sky Pod elevator up to the 102nd floor of the tallest building in the Western Hemisphere and immerse yourself in the interactive visuals and voices that tell the story of New York and the construction of the One World Trade Center.

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How to get there

9-11 Memorial and Museum 180 Greenwich St, New York, NY 10007, United States of America New York
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